Summary of Position:

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Amirah, Inc is a trauma-informed faith-driven nonprofit serving women who have experienced sex trafficking and commercial sexual exploitation.

 

The Director of Client Services provides strategic leadership, clinical oversight, and day-to-day management for programs serving women who have experienced sex trafficking and commercial sexual exploitation. This role ensures the delivery of trauma-informed, client-centered, and culturally competent crisis intervention and long-term stabilization services. As a licensed clinician (LICSW), the Director provides reflective clinical supervision to program team members, handles complex crisis escalation in collaboration with community partners, and manages and participates in an on-call rotation to provide remote support to a subset of clients (Rapid Re-Housing participants) during nights and weekends. The Director of Client Services models Gospel-living and excellence in service provision from a trauma-informed faith lens. While Amirah operates as a Christian organization, it does not require a profession of faith or participation in any faith activities from any of its clients, volunteers, or interns and is respectful of all faith backgrounds.

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You should apply if…

• You believe in the dignity of all human lives, no matter the color of your skin, your faith, your gender, your sexuality, or anything else. Dignity is deserved because all human beings exist in the image of God.  

• You are a skilled empathetic people manager who enjoys building strong and balanced teams to achieve collective goals, and fostering a collaborative growth culture

• You’re excited about the challenge of building deeply intentional processes towards a more diverse, equitable and racially just community

 

DIVERSITY AND INCLUSION STATEMENT

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We take the broadest possible view of diversity. 
 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are.

We welcome that every person brings a unique perspective and experience to

advance our mission and progress the work of healing in community, breaking the

cycle of exploitation, and providing new communities where survivors can thrive

in life.

We believe that each Amirah community member, donor, volunteer, advocate,

and employee must have equal access to solving community problems.

We strive to include diversity, equity, and inclusion practices at the

center of our daily work.

We commit to using these practices for our business and our communities.

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SPECIFIC RESPONSIBILITIES

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Clinical Oversight & Team Leadership

• Clinical Supervision: Provide mandatory clinical supervision hours and reflective supervision to program staff and interns.

• Staff Wellness: Implement vicarious trauma mitigation strategies to support staff mental health and reduce burnout.

• Training Delivery: Develop and implement a robust training schedule for program team members focused on best practices related to Amirah’s services, human trafficking dynamics, complex trauma, and trauma-informed care.

• Policy Implementation: Ensure that staff are in compliance with all Amirah, local, state, and federal policies.

 

On-Call & Crisis Consultation

• Manage On-Call: Manage and participate in a scheduled night and weekend on-call rotation to support a subset of Amirah’s clients (Rapid Re-Housing participants) with urgent matters. Staff members traditionally cover 1 week of on-call every 5-6 weeks. On-call support outside of business hours is strictly via phone and text (no in-person response required outside of business hours).

• Incident Review: Debrief major after-hours crisis calls with staff the next business day to update long-term care plans.

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Program Management & Operations

• Trauma-Informed Care: Design, implement, and audit intake processes, safety planning, and Individualized Care Plans.

• Crisis Escalation: Serve as the final clinical authority for high-risk crises, active safety threats, and acute mental health emergencies, connecting with community supports, medical and behavioral health providers as needed.

• Confidentiality Management: Enforce strict privacy frameworks, HIPAA compliance, and anonymous data protocols vital for client safety.

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Administration & Grant Reporting

• Outcome Tracking: Monitor program data and assess service efficacy using trauma-informed evaluation tools and quarterly goal tracking. Conduct annual program evaluation and longitudinal care analysis.

• Grant Compliance: Partner with development staff to write program narratives and provide anonymized data for federal, state, and private grants.

• Budget Oversight: Manage program expenses, client emergency funds, and supply budgets.

• Carry out all assignments designated by the Executive Director.

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Community Engagement & Partnerships

• System Navigating: Build trusted pathways with specialized medical providers, trauma therapists, legal aid, safe housing networks, and professionals in any other specialty need identified in client Individualized Care Plans.

• Task Force Engagement: Represent the agency on anti-trafficking task forces, local coalitions, and law enforcement multidisciplinary teams (MDTs).

 

QUALIFICATIONS:

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• Must be a professing Christian who is committed to support and promote the Christian foundation of the organization and agree to Amirah’s Statement of Faith.

• License Required: Active, unrestricted Licensed Independent Clinical Social Worker (LICSW) in the Commonwealth of Massachusetts.

• Education: Master of Social Work (MSW) from an accredited institution.

• Experience:

• Minimum 5 years of clinical experience, with at least 2 years directly serving survivors of human trafficking, commercial sexual exploitation, or complex interpersonal trauma.

• Minimum 2 years of experience providing clinical supervision to staff or interns.

• Core Competencies: Expert knowledge of complex PTSD, trauma-informed care frameworks, harm reduction, and safety planning for high-risk populations.

• Logistics: Must pass a comprehensive background check.

 

BENEFITS:

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Amirah provides the following benefits for this position:

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• Competitive salary package.

• Four weeks paid vacation annually.

• One wellness day per quarter – required to be taken each quarter.

• Eligible for health insurance package, dental insurance, and 401K.

• Accumulated sick time, up to forty (40) hours a year.

• Coverage of professional liability insurance and CEU stipends for license renewal

• Paid holidays on all federal holidays, Patriot’s Day, Day after Thanksgiving, and Christmas Eve.

• Agency-provided cell phone and laptop.

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To apply, please send resume and cover letter to Mary Speta at mspeta@amirahinc.org or use the link at the button below.